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FAQ's
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What insurances do you accept?We currently accept Medicaid, Medicare, United, Cigna, BCBS and many others. For questions concerning if we accept your insurance please call our office.
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What do I need to bring to my first appointment?Be sure to bring your insurance card(s), valid ID, and a list of your current medications or your medication bottles. Please arrive 15 minutes prior to your appointment to fill out new patient paperwork.
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How often do I need to follow up?This depends entirely on how you are doing. We generally see individuals more frequently initially and then less often when clients are doing very well. We can determine together what an appropriate amount of time between appointments should be.
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Can you refer me to a therapist?Yes, we work with a broad range of therapists in the community. The specific referral will depend on your individual circumstances and needs.
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Will Insurance cover my visit?Services are provided with the understanding that you, not your insurance company, are ultimately responsible for the cost of your treatment. Insurance plans vary and not all services may be covered. Even if that provider is "In-Network" with your insurance company, this does not guarantee that your specific plan provides benefits for our services. Thus, it is important that you verify with your specific plan that Felicia McNeil PMHNP is in-network as sometimes, your insurance may outsource to a third party for mental health services. Coverages can change at any time, even with in-network plans, and again, it is imperative to understand that YOU are ultimately responsible for any/all incurred fees.
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Do you offer financing options?Currently our office does not offer payment plans. Your patient responsibility is always due at the time of service.
Questions For Your Health Insurance Provider
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Is Felicia McNeil PMHNP a participating mental health prescribing provider? Is she an In-Network Provider?
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Do I need to be pre-authorized to see Felicia McNeil, PMHNP?
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If yes, by whom?
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What is my co-pay amount?
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What is my co-insurance percentage for outpatient mental health office visits?
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What is my deductible amount?
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Has will my deductible been met?
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How many outpatient mental health visits are covered each year?
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What are my out-of-network benefits for mental health?
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If yes, do I have a separate out-of-network deductible?
Missed appointment
Appointments must be cancelled at least 24 working hours in advance
If you cancel your appointment with less than 24 working hours notice, you will be charged for that time.
Weekends and Federal Holidays do not count as normal business hours.
For example, if your appointment is on a Monday at 3:00 pm CST, we must be notified by the Friday prior by 3:00 PM CST to fall within the 24-working hour cancellation policy.
If you arrive more than 15 minutes late to an appointment, it will be considered a late cancellation / missed appointment and you will be rescheduled for another time.
We understand that sometimes it is just not possible to keep an appointment, and we will always listen and record the circumstances for the postponement or cancellation. In certain circumstances the charge for the appointment time may be waived at our discretion, on a case-by-case basis.
The fee for a missed intake is $50.00 and a missed follow-up appointment is $25.00.
Your insurance will not cover a missed appointment.
Fees
Punctuality
Cancellations
Legal Notes
MindCare Matters is not a Forensic Psychiatry office. Forensic court work and forensic psychiatry are specialities that we are not trained in. If needed, we are happy to refer you to someone who does this type of therapy.